Hong Kong Gold Coast Hotel

Location

We like the stay in this hotel, we reached at night to hotel because of our flight, the reception staff on duty was not too friendly, was difficult to understand each other, and she can't explain properly, we paid for breakfast cash, she has not mentioned in the chick in records and in the system and not given receipt as a prove, she told us it's in the system no need to have the receipt when we go for breakfast they will know, but they said it's not paid and in the check out they asked us to pay, they checked in the cctv to belive us, we have trust them as a big resort and they thought we are lying we told the staff Samantha we don't feel good of this behavior, and they take deposit to keep till checkout, hold our credit card should release when check out USD 250 as they told us in the check in time, but we have surprised that well take 3 weeks to return in our account, now in this advanced technology system all bank transactions is done by online and telephone they've same old fashioned procedures, they should explain during the check in properly to the guest, we thank Samantha for her kindness and being polite to us during the check out, still waiting our money to be release, they promised to be released in maximum 3 days but now 12 days not released, we enjoyed the stay but only these reasons we've been upset during the check out, all other staffs are nice and helpful

The staff at the reception were very welcoming and attentive. The room was clean, The bed was very comfortable and the fact that we had a shower separate from the bathtub was great. The grounds are manicured and look beautiful and the pool is nice too.

Very clean and very beautiful scene. Most of the staff were very nice. But I wish the staff would tell us more shopping and dining places close to the hotel so that it could be more convenient for us. Actually all shopping and dining places are behind the hotel which is 10 minutes away from the hotel by walking. We found out about it at the last day there.

The view The wifi Room size Eco friendly The beach nearby The pool The lobby The staff is very polite and helpful, especially Sam and Goyce The room service menu The bed was not bad The themed rooms The balcony The room lighting They have a shuttle service to Hong Kong city ------- Kids activities like: The baking, ceramic academy The kids' club The train The vr And the variety of daily kids activities -------